General conditions of sale (updated on January 2, 2015)
These GCS represent all the rights and obligations of the parties under the sales on the www.evelane.fr site. They regulate all the necessary steps for the procurement, implementation and monitoring of the order.
Heaven and Co SAS, “EveLane» brand owner and evelane.fr site saves the possibility to adapt or modify at any time these terms and conditions. This change will be applied to every order signed.
The customer declares to have read and accepted these terms and conditions before placing an order. The validation of the order by the customer implies acceptance of all of these GCS, they prevail over any other terms and conditions.
The products offered for sale are those described on the site evelane.fr, it takes great care in the presentation and description of these products to best meet customer information. However, it is possible that non substantial errors may figure on the site that the customer acknowledges and agrees. In any case, in the event of non-compliance of the product delivered with its description on the site, the customer may either exercise his right of withdrawal or implement the guarantee of conformity of Heaven & Co Society will, if necessary, either exchange or refund the price (in whole or part) may be charged.
In addition, the product offers are available subject to availability. Heaven & Co will do its best to update its inventory and, in case of unavailability of a product, remove the site. When a color is not available, the checkbox in product appearing on the site can not be selected. Heaven & Co reserves in any case the right to withdraw at any time any content or product information listed on the site.
The customer makes his purchases on the site for personal purposes and agrees not to sell them or use them for other purposes including commercial.
For each product a product sheet is available on the site, it contains in particular the characteristics of the product selected colors, product availability, composition and price (unit price TTC, total surrender if the product is involved in a commercial offering and if necessary, the total price TTC after discount.
Customers interested in any article on the website www.evelane.fr must follow the following steps to make an order.
After consulting the Product Datasheet and from this, if the customer wants to order the product, he or she must select with a single click, the desired amount, size and color choices and confirm by clicking the button “Add to my basket”. The products are displayed in the basket. The customer has the opportunity to regain access to their shopping basket and have it amended. He must validate his basket and he must check the items concerning the delivery (recipient name, shipping address, billing address) and General Terms in order to make payment. In the absence of validation, the customer can not order the product on the website. When the client validates the basket by clicking on the button, it completes the ordering of products in the basket and recognizes that the placement of the order requires the payment before confirming the order. The customer must identify him or herself by clicking their user names and passwords, or if he or she has not created an account in advance by clicking on “create your space” or equivalent wording to create an account. When making the payment, the client can again check the summary of the order and its delivery method, the delivery time and method of payment. After confirmation of payment, the customer will automatically receive a first email confirming receipt and details of his order, knowing that sending these emails do not guarantee the availability of the product in accordance with Article 2 above.
The order confirmation will be the sales contract between the customer and Heaven & Co, and the amount of the invoice will be charged upon confirmation.
In case of debit or receipt for the order of an unavailable article, Heaven & Co is committed to providing a credit or refund the Client within 15 days. Heaven & Co reserves the right to cancel any order from a customer with whom there is a dispute over payment of a previous order or if payment error and control that may result from an error.
At its first order, the customer creates a personal account by completing a form including statements containing the following civility, name, complete delivery address and billing, e-mail, phone number and a personal password. The order can be registered on the site if the customer has completed all required fields on the registration form marked with an asterisk that he or she certifies accurate.
The seller can not be held responsible for problems caused by the inaccuracy of the information provided by the client.
These data will be processed in accordance with Article 9 “PRIVACY AND INTELLECTUAL PROPERTY” of these Terms.
The price applicable to orders is those presented on the site www.evelane.fr at the time of order. Prices include VAT, excluding shipping costs, and governed by French law. Prices may be changed at any time by the seller, without notice, particularly in case of change of fiscal or economic data.
The items ordered must be paid in Euros and online. Bank charges caused by the payment are in the customer charges.
The delivered goods remain the property of the seller until full payment.
Online payment is by credit card or by using a Paypal account.
After confirming the payment, the customer will definitively and irrevocably confirm the order with the following effects indicated :
Payment by credit card (Visa, MasterCard, Blue card)
The customer validates his delivery and billing address, the product and the total price. It provides the number of his bank card with an expiry date and CVX code. He finally confirms his order by clicking on the button “Pay by credit card”
The customer validates his delivery and billing address, the product and the total price. It provides the IDs of their PayPal account. He finally confirms his order by clicking on the button “Pay with PayPal”
The secure platform proposed as part of the online store is Paypal. Paypal complies with regulations regarding Cards distance selling and online payment. It also complies with the regulations of networks cards accepted.
In all cases, regardless of the mode of ordering and payment chosen by the customer, Heaven & Co will acknowledge receipt of the order upon validation by email or by any other means at their convenience. This confirmation of the registration of the order will take over the sales conditions and characteristics of the products and will specify the delivery address. The products remain the property of evelane.fr until full payment is received by Heaven & Co.
Any customer’s complaint concerning the order or delivery of an unavailable item will be regarded as unfounded.
Heaven & Co reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.
The invoice is sent to the customer at the email address indicated at the time of the order. The price is the price prevailing at the time of the order by the customer. Heaven & Co assumes no responsibility for input errors customer information when ordering
Shipments are made by simply sending the same day if the order is received before 2 Pm and the next day if received after 2 PM.
The average time of receipt is 1 to 3 working days (excluding Sundays and holidays).
The times indicated are target dates and not contractual, corresponding to the average processing time and delivery. The HNCO SAS can not be held responsible for consequences due to delayed delivery are not of his making.
Shipping charges include preparation and packing costs and postage. Preparation costs are fixed, whereas transport fees vary according to the total weight of the package. We recommend that you group all your items in one commandeLes shipping costs are calculated at the time the order depending on your location.
Products are shipped in plain Letter in France and outside France letter followed to the delivery address notified by Buyer when ordering. A shipment of the article, an email confirming the departure of the fold is sent.
HNCO SAS reserves the right to refuse to deliver the specific commands in group addresses such as offices, health care facilities, stays. If delivery to a collective address, the client recognizes that the duty of HNCO SAS for the delivery of the order stops the effective delivery to the collective address in his order, even as the sending is not received by the final recipient but by a third party.
For deliveries in Europe, HNCO SAS will deliver the products ordered and paid within a maximum period of 3 to 10 working days, starting the day following the validation of the order by the customer.
The delivery times correspond to the time of treatment and delivery of products.
The Customer undertakes in case of damaged packages (missing products, already open ...) to notify the carrier and the HNCO SAS, by any means, any reservations within 2 days of receiving the product.
The products supplied by the seller have the following guarantees
The legal guarantee of conformity (Article L211-4 and following of the Consumer Code) can be operated by the customer if the product does not meet the characteristics specified in the customer order. The warranty for defects of the product sold can be implemented in the event the product is damaged or affected by a defect in material, design or workmanship rendering the product unfit for use. Finally, the user receives the legal guarantee against hidden defects from a defect in material, design or manufacture affecting the delivered products and making them unfit for use (Article 1641 of the Civil Code).
As part our guarantee 110% money back guarantee. The buyer has a period of 30 calendar days from the receipt of the goods to return at its expense or products that do not give him satisfaction. For any exchange, the customer must contact us using the contact form on the site www.evelane.fr by specifying its name and the reference of the order along with the new reference desired item. The availability of the selected item will be confirmed by email. Upon receipt of the goods, the new order will be sent Heaven & Co SAS fee if it is available. Otherwise, Heaven & Co SAS will reimburse the amount of the returned goods, excluding shipping costs.
As part our guarantee 110% money back guarantee. The buyer has a period of 30 calendar days from the receipt of the goods to return at its expense or products that do not give him satisfaction. The buyer returns the product or products accompanied by a copy of the purchase invoice tracking and the completed return form (Download) . It will retain its tracking number until receipt of the goods, stating his name, address and the number of its order to the following address :
Upon receipt of the goods, Heaven & Co SAS will reimburse the buyer the purchase amount paid up to 110%, excluding the costs of ports and within a maximum period of 30 days calendar issued by crediting the bank account in the name of the customer who placed the order, provided that the return of conditions are met.
Repayment will not intervene if the item in question is impaired resulting from the handling other than those necessary to establish the nature, characteristics and or compliance.
For the Paypal orders , for facilitate the reimbursement of cost of return you can request a refund by clicking here
We constantly monitor the quality of products that we offer to our clients to ensure consistent customer satisfaction. Our products are distributed only in our own and through our authorized dealers. You are not allowed to falsely impersonate one of our authorized dealers or falsely represent you as qualified to sell our products. We reserve the right to refuse to accept your Order, if we suspect that you have the intention of selling our products.
The data indicated in the order, permitting payment for the order and delivery of the goods purchased are taken only for processing the transaction. In the absence of these data, or errors of communication, responsibility for Heaven & Co can not be held. In these cases, the customer remains liable for payment. The customer can access their data and correct them, proving his identity, by writing to the address below.
The data needed to process the transaction are treated with the utmost confidentiality.
All elements of the site www.evelane.fr, whether visual or audio, including the underlying technology, are protected by copyright, trademark or patent law and the right to image. They are the exclusive property of Heaven & Co SAS.
Any hypertext link to the site evelane.fr including using framing, deep linking, in-line linking or any other deep linking technique is in any case prohibited.
In all cases, any link, even tacitly authorized, must be removed at the request of Heaven & Co SAS. In general, any total or partial reproduction of the site www.evelane.fr is strictly prohibited.
These terms and conditions are governed exclusively by French law.
The invalidity or unenforceability of any provision of these terms and conditions or conditions will not affect the application or validity of the remaining provisions of the Terms and Conditions.
In case of dispute relating to the conclusion, execution, or the end of an order, the customer and the seller shall endeavor to settle the dispute amicably. Failing such amicable settlement, the vendor or the customer can initiate, at their option, conventional mediation, or enter the appropriate courts.